Privacy notice
Privacy Notice
Effective Date: 02/08/2026
At Collagevita®, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, apply for a trade account, or contact us.
By using our website, you agree to the practices described in this Privacy Notice.
Who We Are
Collagevita® is committed to safeguarding your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following types of personal information:
Personal Details
- Full Name
- Company or Clinic Name
- Job Title
- Email Address
- Telephone Number
- Billing Address
- Shipping Address
Account Information
- Username
- Password (encrypted)
- Order History
- Trade Account Status
Payment Information
Payments are processed securely by our payment providers.
We do not store your full payment card details on our servers.
Website Usage Information
We may automatically collect information such as:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Date and Time of Visit
- Cookies and Analytics Data
How We Use Your Information
Your information may be used to:
- Process and fulfil orders
- Manage your customer account
- Process trade account applications
- Respond to enquiries
- Send order confirmations and service updates
- Provide customer support
- Improve our website and services
- Send newsletters and marketing communications (only where you have provided consent)
- Meet legal and regulatory obligations
Marketing Communications
If you choose to subscribe, we may send you:
- Product Updates
- Educational Content
- News
- Promotions
- Company Announcements
You may unsubscribe at any time using the unsubscribe link included in our emails.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, analyze website performance, and support essential website functionality.
You can manage your cookie preferences through your browser settings or our cookie consent banner.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties, including:
- Payment Providers
- Delivery Partners
- Website Hosting Providers
- Email Marketing Platforms
- Analytics Providers
- Professional Service Providers were required by law
These providers only process your information on our behalf and are required to keep it secure.
Data Security
We use appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Although we work hard to protect your information, no online system can be guaranteed to be completely secure.
Data Retention
We only retain your personal information for as long as necessary to:
- Fulfil your orders
- Manage your account
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Restrict processing
- Object to processing
- Withdraw consent where applicable
- Request a copy of your data (Data Portability)
Requests may be subject to legal obligations that require us to retain certain records.
Children's Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements, or business practices.
The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Notice or how we process your personal information, please contact us.
Email: info@collagevita.co.uk
Website: https://collagevita.co.uk/