Returns & refunds
Returns & Refunds Policy
At Collagevita®, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.
Your Right to Return
If you change your mind about your purchase, you may request a return within 14 days of receiving your order, provided the product meets our return conditions.
To be eligible for a return, items must be:
- Unopened and unused
- In their original packaging
- In a resaleable condition
- Returned with proof of purchase
Non-Returnable Items
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For health, hygiene, and safety reasons, we cannot accept returns for:
- Opened or used food supplements
- Products with broken safety seals
- Items damaged after delivery due to misuse
- Products returned without original packaging
- Gift cards or promotional items (if applicable)
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your parcel.
Where appropriate, we will arrange a replacement, exchange, or refund after reviewing the issue.
How to Request a Return
To request a return, please contact our customer support team with:
- Your order number
- Your full name
- A description of the issue
- Photos (if the item is damaged or incorrect)
Our team will provide instructions on how to return your item.
Return Shipping
Unless the product is faulty, damaged, or supplied in error, customers are responsible for the cost of returning the item. We recommend using a tracked delivery service, as we cannot accept responsibility for items lost during return transit.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed using the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Exchanges
We only replace items if they are:
- Damaged
- Defective
- Incorrectly supplied
If you require an exchange, please contact our support team before returning the item.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your card provider or payment provider.
- Processing times may vary depending on your financial institution.
If you still require assistance, please contact us.
Contact Us
If you have any questions regarding returns or refunds, please contact us :
Email: info@collagevita.co.uk
Website: https://collagevita.co.uk/