Professional FAQs
Professional FAQs
Frequently Asked Questions for Healthcare Professionals
Welcome to our Professional FAQs. Here you’ll find answers to common questions about becoming a Collagevita® stockist, placing orders, and accessing professional support.
Who can apply for a trade account?
Healthcare professionals and businesses involved in patient care or professional wellness services may be eligible to apply. This may include:
- Medical Clinics
- Doctors
- Dentists
- Nurses
- Aesthetic Practitioners
- Therapists
- Healthcare Businesses
All applications are reviewed before approval.
How do I become a Collagevita® stockist?
Simply complete our Become a Stockist application form with your professional and business details. Our team will review your application and contact you once the assessment has been completed.
Is there a cost to apply?
No.
Applying for a professional trade account is completely free.
How long does the approval process take?
Most applications are reviewed within 2–5 business days.
If additional information is required, our team will contact you directly.
What are the benefits of becoming a stockist?
Approved professionals may receive access to:
- Trade pricing
- Professional product information
- Educational resources
- Marketing support
- Easy online ordering
- Account management
- New product updates
Can I order products before my application is approved?
Trade pricing and professional ordering are available only after your application has been approved. Public products, where available, may still be purchased through the online shop.
Is there a minimum order requirement?
Minimum order quantities may apply depending on the product range or promotional offers. Any applicable requirements will be communicated during the approval process.
How do I place an order?
Once your trade account has been approved, simply:
- Sign in to your account.
- Browse available products.
- Add products to your basket.
- Complete checkout securely.
Can I reorder previous purchases?
Yes.
Your account dashboard allows you to view previous orders and reorder products quickly.
Do you offer subscription ordering?
Selected products may be available as subscription purchases, allowing convenient recurring deliveries.
Subscription availability will be shown on eligible product pages.
Where can I access invoices?
Approved account holders can access their order history and available invoices from their My Account dashboard.
Do you provide professional education?
Yes.
We aim to provide educational resources, product information, clinical insights, and updates to support healthcare professionals in understanding Collagevita® products.
Can I receive marketing materials?
Approved stockists may receive access to selected promotional materials and product resources where available.
How do I update my account information?
You can update your:
- Contact details
- Billing address
- Delivery address
- Password
through your My Account section.
What payment methods do you accept?
We support secure online payments through approved payment providers.
Available payment methods will be displayed during checkout.
Who should I contact for professional support?
If you need assistance with your trade account, product information, or an order, our support team will be happy to help.
Email: info@collagevita.co.uk
Contact Us
If you have any questions regarding your delivery, please contact our customer support team.
Email: info@collagevita.co.uk
Website: https://collagevita.co.uk/